Enterprise Management Made Easy

SupTool eliminates hours of repetitive work and significantly improves performance and security across your organization.

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SupTool Overview

SupTool works alongside Configuration Manager and provides a unique health monitoring system for your network.

At its core, SupTool continuously analyzes diagnostic information directly from your computers and compares it to multiple sources, such as Azure Active Directory and Configuration Manager.

With a real-time inventory of computer activity, SupTool can quickly identify vulnerable computers that are missing Critical or Security Updates and proactively execute workflows to update the device.

The Endpoint Scanner helps you identify broken applications on an end-user device and automatically restore them if necessary.

 

Identify Computers

SupTool continuously collects information on computer activity from multiple sources over a 90-day window. Gaps in computer activity indicate problem areas to investigate further.

Analyze Computers

It then checks the health status of the end-user computer applications and identifies if any common problems exist like missing Windows Updates and Antivirus definitions.

Enable Automation

The automation engine is built to detect and restore end-user computer functionality by applying a hierarchy of corrective measures.  Administrators are automatically notified when a device cannot be remediated.

Access Reports

Effortlessly generate reports on end-user computer compliance and vulnerability in real-time. SupTool enables IT managers to intelligently direct resources where they are needed before issues become problems.

Identify Computers

SupTool continuously collects information on computer activity from multiple sources over a 90-day window. Gaps in computer activity indicate problem areas to investigate further.

Analyze Computers

It then checks the health status of the end-user computer applications and identifies if any common problems exist like missing Windows Updates and Antivirus definitions.

Enable Automation

The automation engine is built to detect and restore end-user computer functionality by applying a hierarchy of corrective measures.  Administrators are automatically notified when a device cannot be remediated.

Access Reports

Effortlessly generate reports on end-user computer compliance and vulnerability in real-time. SupTool enables IT managers to intelligently direct resources where they are needed before issues become problems.

Key Benefits of SupTool

Identify missing Windows patches and Antivirus software on end-user computers

 

Increase the number of computers managed by Configuration Manager

 

Analyze computer activity and find potential gaps in the environment

 

Enhance computer functionality by auto-fixing commonly overlooked computer problems

 

SupTool Works For You

Devices Managed

Hours Saved

%

Device Compliance

%

Avg. Uptime

The Power of the Cloud

Easy to Use

Minimum effort is required to get SupTool up and running. SupTool requires Active Directory, Configuration Manager, and an Internet connection.

SaaS Application

Access your secured information from anywhere and anytime to stay informed on the status of your network and end-user devices.

Automate Device Health

SupTool detects broken or unhealthy computer applications and automatically attempts to restore their functionality.

Agentless

Nothing is installed on the end-user device. Once SupTool is connected to your environment, it gathers data from all devices in the background – 24/7. One less task to schedule in your busy day.

Azure Cloud Hosted

SupTool is a cloud-based solution hosted on Microsoft Azure. We leverage Azure’s powerful architecture while simplifying the way you manage your device ecosystem.

SupTool Pricing

Licensing

Details
System Scanner

Executed once a day to scan for information in the Configuration Manager and Active Directory on computer activity.

Endpoint Scanner

Runs once  a day on end-user computers and analyzes computer status and checks for broken applications. Includes Automation Services (see below).

Automation Services

Executes and escalates pre-defined workflows on computers with broken applications.

For more details or questions, please contact us.

FAQ’s

What are the implementation requirements?
It is a Cloud-based solution that makes the implementation process almost seamless. SupTool talks to Configuration Manager and Active Directory, which requires an Internet connection for communication with the API. You can implement it on any existing server or workstation.
How long will it take to implement?
It takes about 30 minutes to configure and verify that SupTool is up and running.
How do you protect my information?
All sensitive customer information (computer names, etc.) is Hashed with the SHA-256 methodology and is not readable in either the Microsoft Azure database or when accessed through your dashboard. To UnHash the data, you will need to access System Scanner locally.
What access does SupTool need to my network?
SupTool does not need any access to your environment. System and Endpoint Scanner run through a system account, but to configure it you will need access to Configuration Manager, Active Directory, and Group Policy.
How and when will I get access to my dashboard?
Our Support Team will generate a user account and password to access your dashboard and then send you an Email with your credentials and the login URL. The SupTool engine requires 15 minutes to complete the first scan by System Scanner. Once that scan is complete, you will be able to log in to your dashboard.
How does SupTool connect to the end-user computer?
Every scan, check or action is executed in the hidden mode for end-users, so they are not affected during their working hours.

Return On Investment

SupTool saves you TIME. How much?

Here is a simple example of how time much you can save by implementing SupTool in your environment.

What Our Customers Are Saying
CapTool provided great values as soon as we tried it. We save time right away. We reduced our average time from 30 min to 5 min per single document. It’s a great time saver. The ability to quickly provide visual instructions with CapTool freed up more time allowing greater productivity.

– Alberta Health Services –

It has been a pleasure working with UonCloud. They have built a great SaaS solution that automatically detects computer problems we weren’t identifying before. They are always ready to listen to our requests and delivered in a fast and effective manner. We would recommend using UonCloud as SaaS solutions provider.

– MEDHOST –

SupTool was easy to understand and use from the very start. It was up and running within the same day after we signed up for it. UonCloud has delivered an excellent report on our environment that showed us where we have to become better.

– Grange Insurance –

Device Health Assessment

Our Risk-free Health Assessment tells you exactly which computers are out of sync with your environment baseline.

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UonCloud builds SaaS solutions that provide actionable insights into Microsoft Enterprise environments and eliminate hours of repetitive maintenance tasks.

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