Key Features of RDM
Access all Windows devices 24/7 if those devices have a connection to any network, private or public, and no matter their physical location, either home with the user or in the office.
Execute an action on single or multiple devices to restore device functionality through the web portal or mobile app, such as pending reboot, hanged processes, stopped services, missing updates, etc.
Send files or registry entries to any devices that are missing company set requirements to comply with policy rules for access or using internal company resources.
Provide remote support to end-users through Windows built-in technology over the internet with user consent or run a task in the backend without mandatory user consent.
Push 3rd party applications to devices that are not compliant with required versions or install most common applications, such as Office 365, VPN, Power BI, etc.
Troubleshoot device issues by gathering live data directly from the device either through the currently available log file or generated MDM logs manually to identify device status.
Scan devices automatically for malicious files to check for vulnerabilities and against custom compliance rules, such as Windows 10 versions, builds or O365 version, builds, etc.
Software Asset Management (SAM)
Track installed software on end-user devices to calculate and predict licensing budgets and to detect no longer needed, not approved or managed software.
How do I start using RDM?
You need to provide your email account that will be enrolled into UonCloud Azure AD to and you will be granted access to the RDM portal.
Do I need to have the infrastructure?
No, you do not need to have any infrastructure. RDM is a SaaS solution that is fully hosted by UonCloud.
How do I enroll a device in the RDM porta?
You download and install the RDM client on any Windows device and after 2-5 minutes device will appear in the RDM portal if it is connected to the internet. You can distribute RDM client through any deployment system, such as ConfigMgr, Intune, GPO, LANDesk, etc.
How many devices can I enroll in the RDM portal?
By default, you can enroll up to 10 devices at no cost and use all the RDM features. To enroll in more devices, please contact our sales team (firstname.lastname@example.org) and get a quote for a number of devices you wish to enroll in the RDM portal.
How does the RDM client communicate with the RDM portal?
Installed RDM client communicates with RDM gateway over 443 secure protocols with unique device token and valid timestamp, and all the data transmissions are encrypted with a proper algorithm. RDM portal is secured with an SSL certificate to ensure users have secured connection from the browser.
Do you have MFA when the access the RDM portal?
Yes, we do force MFA to all enrolled accounts, if your account is not set with MFA then you will not be able to access the RDM portal.
Do I have to maintain the RDM client?
No, the RDM client consists of built-in self-maintained and self-healing logic. If updates are enabled in the RDM portal, then the RDM client automatically upgrades whenever a new version is released and approved.
How do I add a new action button?
You can not add your own actions or change anything in the RDM portal. All actions and new features must be approved by UonCloud, but you can send requests and recommendations to our RDM Team (email@example.com).
How does your pricing work?
We have a subscription-based model where you pay a fixed fee for the number of enrolled devices either annually or monthly.