Remote Device Management Platform
We built this platform for IT professionals to have instant access to user devices
RDM is a modern device remote monitoring and management platform for your device fleet
Instant connectivity to any device
Instant connectivity to a device is the main feature of RDM that grants the ability to connect to the end-user device immediately and provide remote support, automate daily tasks, detect security breaches, and overall manage devices globally.
Instant connectivity to any device
Instant connectivity to a device is the main feature of RDM that grants the ability to connect to the end-user device immediately and provide remote support, automate daily tasks, detect security breaches, and overall manage devices globally.
RDM Overview
RDM is an affordable and intuitive SaaS solution that weaponizes all IT professionals with a powerful Remote Device Management platform to perform day to day operational tasks, and activities on any Windows devices. RDM helps to troubleshoot a device’s issues no matter its physical location and in a complex network infrastructure. This solution can be used by advanced experts as well as first-level Service Desk technicians to assist and resolve end-user device issues. There are no requirements for any infrastructure and future maintenance to work with RDM.
- You can provide end-user support remotely without interfering with end-user activity.
- You can remediate Windows and Application incidents and perform maintenance tasks.
- You can track OS and software compliance to ensure its alignment with company standards.
- You can collect and compare device data within a single platform for centralized reporting.
We leverage powerful Cloud architecture to simplify the way how device’s ecosystem is managed, maintained, and supported.
VISIBILITY
RDM increases visibility by collecting advanced device hardware & software inventory. It detects common device problems and provides enhanced reporting to highlight device strengths and/or weaknesses.
SECURITY
RDM analyzes possible security risks by proactively monitoring the status of the device. It checks its compliance state against custom rules and decreases potential future vulnerability incidents by highlighting incompliant devices along with specific issues.
SUPPORT
RDM grants remote access to authorizes personnel by allowing them to execute actions on end-user devices. It runs tasks remotely while the device is on any network and it instantly resolves device issues either with or without user notice (depends on the company’s internal rules and practices).
AUTOMATION
RDM automatically checks device status against set requirements. It effectively validates running issues and, if necessary, enables missing device components to increase sufficiency and reduce manual effort.
VISIBILITY
RDM increases visibility by collecting advanced device hardware & software inventory. It detects common device problems and provides enhanced reporting to highlight device strengths and/or weaknesses.
SECURITY
RDM analyzes possible security risks by proactively monitoring the status of the device. It checks its compliance state against custom rules and decreases potential future vulnerability incidents by highlighting incompliant devices along with specific issues.
SUPPORT
RDM grants remote access to authorizes personnel by allowing them to execute actions on end-user devices. It runs tasks remotely while the device is on any network and it instantly resolves device issues either with or without user notice (depends on the company’s internal rules and practices).
AUTOMATION
RDM automatically checks device status against set requirements. It effectively validates running issues and, if necessary, enables missing device components to increase sufficiency and reduce manual effort.
Key Features of RDM
Instant Connectivity
Access all Windows devices 24/7 if those devices have a connection to any network, private or public, and no matter their physical location, either home with the user or in the office.
Multi Actions
Execute an action on single or multiple devices to restore device functionality through the web portal or mobile app, such as pending reboot, hanged processes, stopped services, missing updates, etc.
Deployment Tasks
Send files or registry entries to any devices that are missing company set requirements to comply with policy rules for access or using internal company resources.
Remote Access
Provide remote support to end-users through Windows built-in technology over the internet with user consent or run a task in the backend without mandatory user consent.
Software Distribution
Push 3rd party applications to devices that are not compliant with required versions or install most common applications, such as Office 365, VPN, Power BI, etc.
Live Logs
Troubleshoot device issues by gathering live data directly from the device either through the currently available log file or generated MDM logs manually to identify device status.
Device Compliance
Scan devices automatically for malicious files to check for vulnerabilities and against custom compliance rules, such as Windows 10 versions, builds or O365 version, builds, etc.
Software Asset Management (SAM)
Track installed software on end-user devices to calculate and predict licensing budgets and to detect no longer needed, not approved or managed software.
Sign Up
Simply complete the sign-up form below. Next, receive an email notification to accept an invite to be enrolled in the UonCloud Azure AD, this will grant you access to your tenant in the RDM portal where you will find the RDM client for device enrollment.
Deploy
Download the RDM client from the RDM portal and install it on any Windows device either manually or through the distribution system. You will see enrolled devices available in the RDM portal right away. This allows you to start managing enrolled devices immediately.
Manage
Now you can begin supporting your device fleet and gain access to the powerful Cloud reports in an instant.
Sign Up
Simply complete the sign-up form below. Next, receive an email notification to accept an invite to be enrolled in the UonCloud Azure AD, this will grant you access to your tenant in the RDM portal where you will find the RDM client for device enrollment.
Check Your Email
Download the RDM client from the RDM portal and install it on any Windows device either manually or through the distribution system. You will see enrolled devices available in the RDM portal right away. This allows you to start managing enrolled devices immediately.
Sign In
Now you can begin supporting your device fleet and gain access to the powerful Cloud reports in an instant.
FAQ’s
How do I start using RDM?
You need to provide your email account that will be enrolled into UonCloud Azure AD to and you will be granted access to the RDM portal.
Do I need to have the infrastructure?
No, you do not need to have any infrastructure. RDM is a SaaS solution that is fully hosted by UonCloud.
How do I enroll a device in the RDM porta?
You download and install the RDM client on any Windows device and after 2-5 minutes device will appear in the RDM portal if it is connected to the internet. You can distribute RDM client through any deployment system, such as ConfigMgr, Intune, GPO, LANDesk, etc.
How many devices can I enroll in the RDM portal?
By default, you can enroll up to 10 devices at no cost and use all the RDM features. To enroll in more devices, please contact our sales team (sales@uoncloud.com) and get a quote for a number of devices you wish to enroll in the RDM portal.
How does the RDM client communicate with the RDM portal?
Installed RDM client communicates with RDM gateway over 443 secure protocols with unique device token and valid timestamp, and all the data transmissions are encrypted with a proper algorithm. RDM portal is secured with an SSL certificate to ensure users have secured connection from the browser.
Do you have MFA when the access the RDM portal?
Yes, we do force MFA to all enrolled accounts, if your account is not set with MFA then you will not be able to access the RDM portal.
Do I have to maintain the RDM client?
No, the RDM client consists of built-in self-maintained and self-healing logic. If updates are enabled in the RDM portal, then the RDM client automatically upgrades whenever a new version is released and approved.
How do I add a new action button?
You can not add your own actions or change anything in the RDM portal. All actions and new features must be approved by UonCloud, but you can send requests and recommendations to our RDM Team (support@uoncloud.com).
How does your pricing work?
We have a subscription-based model where you pay a fixed fee for the number of enrolled devices either annually or monthly.
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