In the last couple of years, Microsoft has been building its solutions towards Modern Device Management with one goal in mind: to make our lives easier. There have been great improvements in many areas, and yet there is always a part of the technology that’s still missing, to ensure better support for our end-users on a daily basis. Therefore, I’d like to introduce you to UonCloud and its Real-time Device Management platform.

Device management for SMB’s and enterprises becomes more and more complex and sometimes that means less control. With the nowadays increased trend of flexible working and remote performance, more often than not, employees either bring their own device to the organization or carry their corporate device with them to work anywhere, therefore IT must arm themselves with tools that allow them to manage and support these devices at all times no matter where they are physically located.

Co-Management with Intune and Configuration Manager (ConfigMgr) is the way to go for the next little while, but even these powerful systems need a boost to keep them fully functional. Therefore, it is essential to have another system in place that can keep an eye on your infrastructure and makes it safe.

UonCloud has built a SaaS solution that would change the way you support your device fleet. This innovative solution allows IT personnel to troubleshoot and resolve problems, incidents or force updates with a single mouse click, on one or multiple devices at the same time.

This modern Real-time Device Management platform does not require any on-premise infrastructure as it is a fully Cloud-based solution, that would manage any enrolled device, whether it is on the corporate network or not, in a coffee shop or at home operating via WIFI.

RDM has multiple values, but most importantly it grants you with instant access to a device as long as it is connected to the network:

  • Visibility – increases visibility on organization, oversees and resolves most common device issues, enhances device reporting and inventory.
  • Security – proactive approach to reduce security risks on devices, protects, monitors and establishes device compliance across the organization
  • Support – exceptional support to users, remediates and troubleshoots device issues instantly, dynamic interaction with working users
  • Automation – effectively automates daily tasks, restores application and Windows functionality, modernizes and updates devices

Those who had experience in managing an IT environment know that it’s very easy to miss a tiny detail, which can lead to unexpected results. For example, some devices are not updated for more than a month due to pending reboot. These small details might be a cause for a much bigger outcome as a device becomes a threat to your whole organization. RDM is designed to monitor and track these details very meticulously in a very transparent way, generating a report on the findings including all the possible threats.

Those who are familiar with ConfigMgr know that maintaining and managing ConfigMgr client can be not only very painful but also time-consuming. Therefore, one of the most convenient RDM features is that it has the ability to keep your ConfigMgr clients healthy by automatically identifying any broken or missing ConfigMgr client and by initiating automation it can resolve issues instantly, ensuring that each ConfigMgr client is working and healthy, which significantly increases your patch compliance and software distribution across the entire organization.

To put these savings into perspective, on average, it takes about 30 min. to triage and fix a device that has a non-responsive or broken ConfigMgr client. Approximately 15% of the computers in a typical organization have a problem with their ConfigMgr clients. So, if you manage 100 devices, by simply deploying RDM into your environment, you can save an entire day’s worth of work.

Getting started is effortless. The enrollment process has 3 steps:

  1. Sign up for RDM and check your Email.
  2. Accept invitation with your Microsoft account and gain access to the portal.
  3. Download the RDM client and deploy it globally to all your devices.

From here you can start managing and supporting your device fleet.

Schedule a demo of RDM and discover the future of device management.

Martins Kurtiss

UonCloud, Founder