Analyze

SupTool checks the health status of the end-user computers and identifies if any common problems do exist. It collects information on Windows Updates and Antivirus.

  • That gives a visibility on the end-user computers health status.
  • That provides better insight on end-user computers compliance against Windows Updates and Antivirus.
  • That highlights possible fixes to be applied on the end-user computers to restore functionality.

Endpoint Scanner Requirements

  • Domain Services – all computers where SupTool Endpoint Scanner will be running must be domain joined.

  • Local Network – all computers where SupTool Endpoint Scanner will be running must be able to reach Domain Controller (not always) to be able to receive Group Policy settings.

  • Internet Access – computer, where SupTool Endpoint Scanner is running, must be able to submit scan results to workload located in Microsoft Azure datacenter.

  • .NET Framework – SupTool Endpoint Scanner requires Microsoft .NET Framework 4.5 to be installed on computers where it will be running.

  • Group Policy Management – SupTool Endpoint Scanner is deployed by Group Policy. Necessary permissions are required to create and deploy Group Policy.

  • Common Network Share – dedicated network share is required to host Endpoint Scanner files, to run as Schedule Task.

System Requirements

​​​​​Identify

SupTool collects information from multiple sources; end-user computers, Active Directory and Configuration Manager on a daily basis. It builds reports and statistics on computer activity in the customer environment.

  • That provides an overview of the health of the customer environment.
  • That highlights a list of active computers in the customer environment.
  • That shows a migration progress to Windows 10.

Web Based Interface

​​​+1 587 437 3700

SupTool consists of two scanners where each of them collects information from specific components in the customer environment.

  • System Scanner – scans Active Directory and Configuration Manager.

  • Endpoint Scanner – scan end-user computers directly.

Environment


There are no infrastructure requirements as it is a Cloud-based solution hosted in Microsoft Azure.

​​Implementation


There are only three implementation steps to get the system up and running; System Scanner, Endpoint Scanner, and Automation. 

Pricing


SupTool has a month to month subscription model and price is based on a number of computers managed with Endpoint Scanner. 

See it in Action

SupTool is a monitoring system that provides different insights into end-user computers and verifies health status.

Stabilize

Automatically restores end-user computers functionality by applying common fixes. It increases environment stability and eliminates manual work by administrators.

  • That creates statistics on an automatically resolved issue on end-user computers.
  • That reduces a time for administrators on the manual effort resolving issues.
  • That shows improvements made over the time in the customer environment with SupTool.

Reduce Operational Costs!

Increase visibility on security compliance by adding this advanced reporting system. 

​Improves resources efficiency by utilizing software features and automation.

+1 587 437 3700

​​​Support


Whether there is a bug or new feature request, we will make sure you get the right support at no cost.


What is SupTool?

SupTool is an agentless solution that complements Configuration (SCCM) with new reports that bring the system to the next level.Manager. It is a Cloud-based application that does not require an infrastructure, an implementation, nor maintenance and there is no interference with Configuration Manager. There are more than 30 unique reports that are updated daily.

SUPPORTS ENVIRONMENT 

Auto-fix Common Computer Problems!

 System Scanner Requirements

  • Windows PC – any computer on the network that is available 24/7 (workstation or server, physical or virtual machine).

  • Local Network – computer with System Scanner must be able to reach ConfigMgr server and Domain Controller.
  • Internet Access – computer with System Scanner must be able to access workload located in Microsoft Azure datacenter (https://suptool.azurewebsites.net/)
  • .NET Framework – computer with System Scanner requires Microsoft .NET Framework 4.6.1 to be installed.
  • Domain Account – an account that has permissions to computer objects within targeted OU(s). By default regular “domain users” account have read-only access.
  • ConfigMgr Account – an account that has permissions to computer objects within ConfigMgr. Built-in SCCM role “Read-Only Analyst” provides enough permissions. 

Benefits

  • Increases the number of managed computers in Configuration Manager.
  • Compliments existing built-in Configuration Manager reports.
  • Identifies any gaps in Configuration Manager and Active Directory.
  • Analyzes end-user computers status and fixes common issues.

Key Features

  • Collects information from multiple sources.
  • Checks the health status of the end-user computers.
  • Automatically restores end-user computers functionality.
  • Verifies end-user computers status on Windows Update and Antivirus.

Updates


The annual subscription includes all enhancements, bug fixes, and data updates at no extra cost.